Safe and secure deliveries to a location of your choosing

Since the start of the pandemic we’ve been operating a strict, contactless delivery policy, helping to keep care home staff, residents and our drivers safe. This has meant that all deliveries have taken place socially distanced to the outside of all buildings.

Following the government’s recent announcements of the relaxing of lockdown restrictions, and as you are receiving goods and deliveries on a regular basis, we are delighted to offer you the option of deliveries to your location of choice again, making it easier for you to manage the distribution of your consumables, whether this is inside or outside of your care home.

Our updated delivery policy ensures our uniformed drivers are able to offer you more of the personalised service you have come to expect from CareHomeLife, whilst introducing a range of measures to enable us to manage this safely, minimising contact and adhering to government guidelines.

Our updated delivery policy includes:

• Drivers to show an up-to-date negative Rapid Lateral Flow Test
• Drivers to sanitise hands before unloading deliveries
• The wearing face masks at all times
• Maintaining 2-metres social distance from other people at all times. This includes all care home staff and residents, regardless of testing or vaccinations
• Stacking deliveries carefully in a pre-agreed safe place of your choosing
• Asking for a contact name and adding to delivery notes as a proof of delivery

Honouring our loved ones with dignity

Our drivers deliver to multiple locations every day and have the health and wellbeing of all our care home customers and their residents, as well as that of themselves and their families at heart. We therefore kindly ask that all our care home customers continue to maintain social distancing with our drivers.

Drivers will also operate their own discretion. Should there be a confirmed or suspected case of Covid-19 in a care home, they will refuse to enter to ensure the health and safety of all.

Improving our service to you

We’re now providing delivery notification emails. These itemise the contents of your upcoming delivery, plus detail the time our driver is due to arrive with you. If you’re not currently receiving these notifications and would like to, please contact us.

Thank you

We would like to thank you for your valued custom. Your work is invaluable and the health of each of you, your residents, and that of our colleagues is of the utmost importance. Our core purpose, to honour our loved ones with dignity, is at the heart of everything we do.

Our company COVID-19 policy and operating procedures are reviewed and updated regularly. Should you have any queries please contact one of our friendly team who will be happy to help you. Call us on 01772 425310. Lines are open 8am – 4.30pm Monday to Friday. Alternatively, you can email us at info@carehomelife.co.uk.